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Our Services

breakdownOur Services in Europe

We also offer a breakdown recovery service in mainland Europe* should you need it.

Here are the full details of what your European cover will embrace:

Please read the details carefully to ensure that you are fully covered, and remember to follow any rules and procedures laid down in respect of servicing the vehicle and making a claim.

If you have paid the premium this insurance will provide the benefits described below if your vehicle breaks down and cannot be driven as a result of a mechanical or electrical breakdown (failures or breakages) or damage which is caused by an accident, fire or theft and results in you not being able to drive the vehicle.

* Such breakdown must occur within the countries of Austria, Andorra, Belgium, Czech Republic, Denmark, France, Germany, Greece, Republic of Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Slovak Republic, Spain, Sweden, Norway or Switzerland.

Please note that this is not a maintenance policy and therefore does not cover the cost of parts or the cost of non-emergency repair work, such as routine servicing or diagnostic tuning. The cover is designed to help keep you and your party mobile during the journey or holiday period abroad. It is not a replacement for a motor insurance policy and does not provide cover for bodywork repairs following an accident or theft. The most we will pay is £2,500.

Benefits:

European Vehicle Breakdown Recovery

You will have cover for the following:

  • Miscellaneous costs incurred in arranging immediate emergency roadside help following a breakdown. The most we will pay will be £150 in anyone travel period. (The cost of replacement parts will not be covered.)
  • If the vehicle is out of use for a period of more than 8 hours as a result of a breakdown or due to death, injury or serious illness of the only available driver, we will refund the following costs and expenses as long as they are a direct result of the breakdown or illness and are paid immediately after the breakdown or illness. (In the case of illness, a Doctor's report will be required.)
  • The cost of recovery of the vehicle to the nearest garage or railway.
  • The cost of storage of the vehicle at a garage.
  • Freight costs up to a maximum of £200 to obtain any replacement part which is not available locally.

Also the cost of one of the following:

  • Hiring one replacement vehicle up to £70 per day and £1,400 in total. or
  • Hiring one chauffeur in the event of a serious illness of the only available driver in your party, up to £100 per day and £500 in total. or
  • Second-class rail fares so that you and your party can finish your journey or return home.
  • Extra hotel accommodation costs for you and each member of your party up to £30 per person per day incurred during the journey to and from the holiday location up to a maximum of 5 days. (We will not pay for any amount for meals or drinks.)
  • The cost of recovering the vehicle to your home if it cannot be repaired before your planned return date or costs incurred in travelling from your home or holiday location to the scene of the breakdown to collect the vehicle after repair. (Such cost must not be more than economy class air fare plus miscellaneous additional expenses not exceeding £50.)
  • The cost of emergency repairs to secure the vehicle in the event that it is damaged by attempted theft or break-in up to a maximum of £100 (a Police report will be required)
  • Extra hotel accommodation or tent hire costs in the event that your own tent is stolen or damaged (excluding weather damage) up to a maximum of £100.
  • The cost of hiring a replacement vehicle up to £200 if your vehicle is still out of use when you return to the United Kingdom.
  • The cost of necessary telephone calls not exceeding £10.


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